Shipping policy

Deliveries to APO/FPO/PO boxes cannot be time-frame guaranteed nor can the package be tracked. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.

 

We offer FREE Standard Shipping in the U.S. and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Orders may take between 1-3 business days to process before shipping out. Please note that Ellen Wille products may require additional processing time.

Shipping Options

We offer many shipping options:

·      US Ground*

·      Free Ground for orders over $49 and within the US (7-9 business days)

·      US 2nd Day Air

·      US Next Day Air

·      DHL eCommerce Parcel Direct

·      DHL Express

·     UPS Worldwide Expedited

Shipping costs are calculated during checkout along with delivery time estimates.

 

*All shipping promotions apply to US Ground shipments only. Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.

 

**Wigs.com is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. International customers are able to pay their duty & tax fees at the point of checkout in the shipping section. The shipping rate and fees will be added to the order total. Any refused international packages (including Canada) will only be refunded 50% of the total amount of the products (only). Note: Ellen Wille items may only be shipped within US & Canada; International shipping not available for this brand. 

 

Signature Required Note: While Wigs.com requires a signature for clients to accept shipments/orders over $500, the client can have that waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package.